Shipping policy
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Shipping:
We ship all over the world!
Free Shipping is available within Hong Kong SAR on orders over HKD 300.
Delivery fees (HKD 30) apply if your minimum purchase falls below HKD 300 after discounts are applied.
Shipping logistics providers: SF Express (Hong Kong).
Processing time: All orders are shipped out within 3-5 working days of purchase. *Business Days Only
Delivery Estimates: Within 7-12 days（Shipping times are only estimates and unfortunately, cannot be guaranteed.）
International orders - all orders outside Hong Kong will be considered as international in a flat rate of HK$150 / ~US$20 per order. Please note that for Asian countries, the delivery will take around 2-4 weeks while 9-14 weeks for rest of the world.
**Note:
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at cs@pplab.com.hk within 3 business days after receiving shipping.
Orders Tracking：
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day.
1. Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2. Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
